Progresif Events Refund Policy
Overview
Occasionally, events are cancelled or rescheduled by the team, performer or Event Partner for a variety of reasons. Contact us for exact instructions.
- Cancellation: If an event is cancelled (and not rescheduled), you will be offered a refund of the sale price of your ticket(s), including the relevant per ticket service charge but excluding the per order handling fee. If an event takes place over several days and one or more day(s) is/are cancelled (but not all the days constituting the event), a partial refund only may be payable corresponding to the day(s) cancelled.
- Rescheduling: Unless indicated otherwise in relation to a particular event, if an event is rescheduled, you will be offered seats at any rescheduled event (subject to availability) of a value corresponding with your original tickets. If you are unable to attend the rescheduled event, you will be offered a refund of the sale price of your ticket(s) including the relevant per ticket service charge but excluding the per order handling fee. You must inform us within the time specified by us if you are unable to attend the rescheduled event, otherwise we may reconfirm your booking for the rescheduled date, and you will not be entitled to claim a refund.
- To claim your refund, please contact the relevant Event Partner, whose contact details can be found in the Progresif Events Website. In this case, every effort will be made by Progresif to ensure refunds are reimbursed to the consumer. For accounting purposes your unused tickets must be received within 28 working days from the date of the cancelled event.
- We regret that, unless paragraphs 1, 2 apply, tickets cannot be exchanged or refunded after purchase.